What happens if/when an item is out-of-stock?

We do not sell what we do not have in stock. Products we leave listed on our website but showing out of stock we expect to be back in stock within a week or so. If we know a product will be out of stock for a longer period, we will take the product's listing off our website.

Is the Cowonindia.in online Store secure? What types of security features are utilized to safeguard my information?

When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

Does Cowonindia.in online Store sell or release my personal information?

Cowonindia.in online store respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Cowonindia.in will be in regard to your order, RMA status and other information you may have requested, such as Product Auto-Notify.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), please send us an email immediately notifying us of the same.

What if the courier company gives me my product with damaged packing or the packing is opened?

If you feel that you package has been tampered with then in this case please click a picture of the packing and send it to us. Do not accept the parcel and give the same back to the courier delivery person or call us when you receive the parcel.